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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Equipos de sucursales qué tal,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Para el caso de envío de requerimientos
manuales con formato vía correo (falla de SysAid), aquí les envío los correos
de los contactos para que no haya dudas de con quién dirigirse. Aprovecho este
correo para enviarles un cambio en la canalización de requerimientos (Soft
Restaurant).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Recuerden
que este procedimiento manual aplica solo cuando el SysAid esté inhabilitado
(qué esperamos ya sean casos muy aislados)<o:p></o:p></span></font></u></b></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Por
favor platiquen y entreuguen este listado de canalización a sus equipos e
imprímanlo y péguenlo en un lugar visible en la oficina de cada sucursal.<o:p></o:p></span></font></u></b></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Para:</span></font><font size=2
color="#003366" face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:#003366'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366'>Fallas de PC de
oficina o cocina ( falla de monitor o de CPU, Impresora no imprime bien,
cartucho de toner, mouse, teclado etc, problemas del sistema operativo)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366'>Fallas de <u>equipo
hardware</u> de POS ( Impresoras de tickets no sirve, touchscreen no enciende
o no se ve , caja de dinero no abre, POS no enciende) <u><o:p></o:p></u></span></font></p>
<p class=MsoNormal><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366'>Fallas de Conectividad
(Internet y red interna) <o:p></o:p></span></font></p>
<p class=MsoNormal><b><u><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'>Contacto:
Moisés Sánchez</span></font></u></b><u><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366'>.</span></font></u><font
size=2 color="#003366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#003366'> >>></span></font><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'> <u><a
href="mailto:soporte@blackcoffeegallery.com.mx">soporte@blackcoffeegallery.com.mx</a><o:p></o:p></u></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Nota: Si la falla es de Internet general favor
de contactar a Moisés a BCG Matriz tels 3627 7260 ó 3629 6979 en la ext #103,
si no lo localizan, al 16144330 (Nextel).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p><span
style='text-decoration:none'> </span></o:p></span></font></u></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Para:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366'>Fallas</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> que tengan que ver con el </span></font><font size=2
color="#003366" face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:#003366'> programa SoftRestaurant (en POS y PC</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>)</span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <u><o:p></o:p></u></span></font></p>
<p class=MsoNormal><b><u><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'>Contactos:
Alonso Lavadores, con copia a Héctor y Jorge Golla >>></span></font></u></b><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> <u><a href="mailto:alonso.lavadores@nationalsoft.com.mx">alonso.lavadores@nationalsoft.com.mx</a></u>
<u><a href="mailto:hector@golla.com.mx">hector@golla.com.mx</a></u> <u><a
href="mailto:jorge@golla.com.mx">jorge@golla.com.mx</a> <o:p></o:p></u></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Nota: Si la falla es de Internet general
favor de contactar a Héctor Golla al tel 3719 2487, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Para:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366'>Fallas de cámaras de
video, checador de asistencia y </span></font><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>a</span></font><font
size=2 color="#003366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#003366'>larma</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> de sucursal, e</span></font><font
size=2 color="#003366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#003366'>nviar correo a</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> <u><font color=navy><span
style='color:navy'>Francisco Jiménez</span></font></u><font color=navy><span
style='color:navy'> >> <a
href="mailto:franquicias@blackcoffeegallery.com.mx">franquicias@blackcoffeegallery.com.mx</a>
</span></font><o:p></o:p></span></font></p>
<p class=MsoNormal><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p><span
style='text-decoration:none'> </span></o:p></span></font></u></p>
<p class=MsoNormal><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p><span
style='text-decoration:none'> </span></o:p></span></font></u></p>
<p class=MsoNormal><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p><span
style='text-decoration:none'> </span></o:p></span></font></u></p>
<p class=MsoNormal><b><font size=3 color=navy face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:navy;font-weight:bold'>En caso
de no recibir respuesta o solución al cualquier problema de sistemas en un
lapso de <u>3hrs,</u> favor de marcar a Francisco Jiménez a matriz BCG tels
3627 7260 ó 3629 6979 en la ext # 107, o al cel 3316 044748 <o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=3 color=navy face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:navy;font-weight:bold'>o bien correo
a </span></font></b><font color=navy face=Arial><span style='font-family:Arial;
color:navy'><a href="mailto:franquicias@blackcoffeegallery.com.mx">franquicias@blackcoffeegallery.com.mx</a>
</span></font><u><font face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></u></p>
<p class=MsoNormal><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p><span
style='text-decoration:none'> </span></o:p></span></font></u></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><u><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue;font-weight:bold'>Favor de
confirmar este correo de recibido y de que todo su personal está enterado de
estos lineamientos.<o:p></o:p></span></font></u></b></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Sa<font color=navy><span style='color:navy'>ludos y gracias.</span></font><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><img border=0 width=516 height=174
id="_x0000_i1029" src="cid:image002.gif@01CC56B6.04E5FE00"><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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